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EMR Specialist I

Job ID 5352838 Date posted 08/10/2017 Requisition ID 170109 Primary Location Akron, Ohio, United States Work Locations Akron Children's Hospital - Akron Campus, One Perkins Square, 44308 Job Type Full time hourly non-exempt - FH Job EMR SPECIALIST I Organization EPIC SYSTEMS

Position Summary

Assists with reactive and proactive support, training, and instruction of front desk, clinical staff and/or physician/provider users on functions, features, operation, and usage of information systems.  Provides “at the elbow” and remote phone/system support on a day-to-day basis for the ambulatory care areas.  Acts as the liaison between Information Technology and end users to provide an understanding of the various system’s capabilitie.  Works ongoing as a liaison with multiple assigned departments/groups.  Develops and maintains an excellent working knowledge of primary care, urgent care and subspecialty areas.  Works closely with team in the development and implementation of ongoing support and training for end users.


Must be a High School Graduate or equivalent.  Associates Degree in Computer Science or related field strongly preferred. Minimum of three (3) years healthcare operations experience, solid understanding of appropriate front desk and clinical/provider workflows.  Previous experience working with front desk, clinical and/ or provider end users. Experience teaching concepts to individuals or groups.Medical terminology and computer skills required. Effective communication (written and oral), interpersonal and relationship-building skills. Previous experience in adult education preferred. Proficiency in Microsoft Office applications. Ability to learn Epic in detail as well as understanding workflows. Good problem solving skills Strong customer service orientation.  Ability to work independently. 

Strong follow up skills and attention to detail. Ability to work additional hours and take call as needed

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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